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Effective Date: September 2, 2026

Thank you for shopping at Dermaglan Pharma. We take pride in the quality of our herbal skincare and haircare products (including lotions, ointments, face washes, soaps, shampoos, oils, and serums).

We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item was purchased within the last 7 to 14 days (please specify your exact window, e.g., 7 days).

  • The product is in its original packaging, unopened, unused, and in the same condition that you received it.

  • Due to hygiene and safety reasons, opened or used skincare and haircare products cannot be returned unless they arrived damaged or defective.

2. Damaged or Defective Items

If you received a damaged, leaking, or defective product, please contact us immediately upon delivery at dermaglanpharma1@gmail.com or call/WhatsApp us at +92 325 2081890 with photos of the damaged item and your order number. We will arrange for a replacement or a full refund.

3. Return Process

To start a return, please follow these steps:

  1. Contact our customer support team via email (dermaglanpharma1@gmail.com) or phone (+92 325 2081890) to request a return.

  2. Provide your order number, the name of the product, and the reason for the return.

  3. Once approved, securely pack the item and send it to our business address in Lahore, Pakistan (our team will provide the exact return shipping address upon approval). (Note: Customers are typically responsible for paying their own shipping costs for returning items, unless the item arrived damaged or incorrect.)

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or bank account within a certain number of days.

5. Contact Us

If you have any questions regarding our Return & Refund Policy, please reach out to us:

  • Company Name: Dermaglan Pharma

  • Email: dermaglanpharma1@gmail.com

  • Phone: +92 325 2081890

  • Address: Lahore, Pakistan